Privacy Policy for Cognatio Lab Limited

Effective Date: 01/01/25

Last Updated: 01/01/25

Cognatio Lab Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

We may collect and process the following categories of personal information:

  • Personal Identification Information: Name, email address, phone number, job title, and company information.

  • Payment Information: Billing details and transaction history.

  • Technical Data: IP address, browser type, operating system, and usage data about how you interact with our website.

  • Other Information: Information you provide in surveys, feedback forms, or through other communication channels.

 

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our products and services.

  • To communicate with you about updates, promotions, and relevant news.

  • To manage billing, payments, and orders.

  • To comply with legal obligations and enforce our terms of service.

  • To analyse website performance and enhance user experience.

 

3. Legal Basis for Processing

We process your data based on:

  • Your Consent: For communications or marketing.

  • Contractual Necessity: To fulfil agreements with you.

  • Legal Obligation: For compliance with laws.

  • Legitimate Interest: For operational purposes like fraud prevention and service improvement.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: For payment processing, marketing, IT services, etc.

  • Business Partners: In cases of joint events, promotions, or collaborations.

  • Legal Authorities: If required by law or to protect our legal rights.

We may also engage third-party processors to handle personal data. All processors are contractually obligated to comply with GDPR requirements and ensure data security.

 We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

 

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access, correct, or delete your personal information.

  • Object to or restrict data processing.

  • Withdraw consent at any time, where applicable.

  • Lodge a complaint with a supervisory authority if you believe your rights have been violated.

 

To exercise these rights, please contact us at info@cognatio-lab.com

 

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Data Breaches

Cognatio Lab Limited will promptly investigate and report any data breaches to the Information Commissioner’s Office (ICO) within 72 hours, if required, and notify affected individuals where necessary.

9. Cookies and Tracking

Our website uses cookies to enhance your experience and analyse usage. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

 

11. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through appropriate safeguards such as standard contractual clauses or other lawful mechanisms.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date indicated at the top.

 

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Data Protection Officer

Cognatio Lab Limited

Address: Address: 4a Roman Road, East Ham London, E6 3RX

Email: info@cognatio-lab.com

 

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Cognatio Lab Limited with your personal information.